1. Acceptance of Terms
By accessing or using the Platform you confirm you have read, understood and agreed to these Terms, the Privacy Policy and the Refund Policy. If you do not agree, do not use the Platform.
Continued use after changes means acceptance of the current version.
2. Service description
FitRetention AI is a SaaS for personal trainers, nutritionists, studios and health/fitness professionals to reduce client churn through check-ins, risk alerts, analytics and AI-generated suggestions.
The Platform is a decision-support tool. Every technical, clinical or commercial decision remains the sole responsibility of the User.
3. Account and registration
To use the Platform you must create an account with true, complete and up-to-date information.
- You are responsible for safeguarding your credentials and for all activity in your account.
- Sharing, transferring or reselling account access to third parties is prohibited.
- Accounts are individual per professional; studios may contract multi-user plans.
- You must have legal capacity to contract. Users under 18 only with legal guardian authorization.
4. Free trial and plans
We offer a 3-day free trial with no credit card required. When the trial ends, access to paid features is disabled until a plan is purchased.
Plans, prices, usage limits and features are listed on the pricing page and may change at any time; changes do not affect cycles already paid.
5. Billing and renewal
- Monthly and yearly plans are billed on a recurring basis and renew automatically at the end of each cycle.
- Billing is processed by the integrated payment provider; you authorize this billing when you subscribe.
- Failed charges may result in suspension until the account is brought current.
- Applicable taxes, fees and currency conversions are the User's responsibility.
6. Cancellation
You can cancel your subscription at any time directly in the Platform. Cancellation stops future renewals; access remains until the end of the paid cycle.
Specific refund rules are described in the Refund Policy.
7. Acceptable use
By using the Platform you agree NOT to:
- Reverse engineer, decompile, copy or resell the software or its content.
- Perform scraping, data mining, load testing or any automated collection without written authorization.
- Send spam, unsolicited messages or illegal content to your clients through the Platform.
- Use the Platform for illegal, fraudulent, discriminatory or rights-infringing purposes.
- Attempt to bypass technical limits, AI quotas, billing or security controls.
- Insert personal data of third parties without an adequate legal basis under applicable data protection law.
- Use the Platform to provide medical, pharmaceutical or psychological advice requiring professional qualification you do not hold.
8. AI credits and fair use
Each plan includes a monthly quota of AI actions (suggestions, analyses and report enrichment). When the quota runs out, new AI actions pause until the next cycle or the purchase of an additional pack. Other features keep working normally.
We may enforce technical limits to protect service stability in cases of clearly atypical, automated or abusive use.
9. User content and data protection
All client data you enter (name, contact, check-in answers, measurements, goals, notes, etc.) remains under your control for data protection purposes. FitRetention AI acts as processor, handling such data solely on your instructions and per these Terms.
You represent and warrant that you have a valid legal basis (consent, contract execution, legitimate interest, etc.) to collect and share such data with us, and you assume any liability toward your clients and authorities.
10. Intellectual property
The Platform, its brand, code, layout, texts, graphics, integrated AI models and other elements belong to FitRetention AI or its licensors.
We grant the User a limited, personal, non-exclusive and revocable license to use the Platform during the contracted plan. No ownership rights are transferred.
11. Availability and limitation of liability
The Platform is provided "as is" and "as available". We strive for high availability but do not guarantee uninterrupted or error-free operation.
To the maximum extent permitted by law, FitRetention AI is not liable for: (i) lost profits, lost revenue or indirect damages; (ii) decisions made by the User based on AI suggestions; (iii) acts or omissions of clients; (iv) failures of third-party services (payments, AI providers, WhatsApp, email, hosting).
FitRetention AI's total aggregate liability to the User is limited to the amount actually paid by the User in the 3 (three) months preceding the triggering event.
12. Indemnification
The User agrees to indemnify and hold FitRetention AI, its partners, employees and vendors harmless from any claim, damage, loss or cost (including legal fees) arising from: (i) breach of these Terms; (ii) misuse of the Platform; (iii) inadequate handling of client data; (iv) content submitted through the Platform.
13. Suspension and termination
We may suspend or terminate your account, immediately and without refund, in case of: breach of these Terms, signs of fraud, undue chargeback, default, use threatening the Platform's stability or security, or legal order.
After termination, data may be retained for the minimum period required by law and then deleted per the Privacy Policy.
14. Changes to these Terms
We may update these Terms at any time. We will communicate material changes via the Platform or email with reasonable notice. Continued use after the effective date constitutes acceptance of the new version.
15. Governing law and venue
These Terms are governed by the laws of the Federative Republic of Brazil. The venue of FitRetention AI's domicile is elected to settle any dispute, waiving any other however privileged.